Contact us
Something not adding up with a plan, an install or an order? Email us. A person on the other end reads it — no automated phone menu stands in the way.
Send it in whichever of this site's languages you're most comfortable with — French, German, Italian or otherwise — and the reply comes back in that same one.
Faster in the app
Once the eSIM is running, send your message from inside the app rather than by email — it carries your plan details along automatically, so we are not asking you to repeat them.
Download the app →Response time
We reply within one business day and usually much sooner. We work on Central European hours — the same clock as Switzerland — so a question sent during your trip is normally answered the same day.
Company
BILPP OÜTallinn, Estonia
Switzerland eSIM is run by BILPP OÜ, a company registered in Estonia. Press and partnership questions can reach us at that same address.